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Processing a New Patient

Integrated has two types of patients and that's where our charges to you come from. Patient's entered for the very first time are NEW PATIENTS, and there is an application just for entering a new patient. We also call that the INITIAL CLAIM. Record the information on our FULL SHEET CID.

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ON LINE NEW PATIENT PROCESSING: On Integrated's home page, look for the graphic that says HEALTHCARE PROVIDER MENU. Clicking on that graphic will bring you to the provider processing menu (below). At the top of the menu there is a link for "Enter a New Patient:". That screen is tailored for sending us what is needed to process a new patient. . . Tell us who you are (your client number is acceptable) and identify all the patient information, the patient's primary and secondary insurance, the physician information, and the diagnosis ICD-9 or diagnosis description. There is a text area at the bottom of the form for you to identify the date of delivery, items dispensed and the amount you wish to charge. Some clients enter a new patient but don't tell us what was delivered in the new patient application. That is OK if you wish to use the EXISTING PATIENT applications to tell us about the delivery. Click the SUBMIT INFORMATION button to encrypt and transmit the information entered. The next screen will confirm we received it, and give you options to enter another patient or exit the entry applications. The confirmation screen is shown below. . . Everything entered on line is ENCRYPTED FOR COMPLETE HIPAA COMPLIANCE. The patient's privileged information is encrypted just like it was a credit card number. The only way the data can be seen is at our office. It cannot be hacked into and only Integrated's staff has access to the de-encryption keys to open the files. If you do not get to the confirmation screen then the was a problem. There are hundreds of reasons why that might happen. The process to encrypt sets up a relationship with your browser and gives you a temporary encryption key, and that allows you to "park" encrypted info on our server behind a firewall. If for any reason the connection between your browser and our server is broken, or the session times-out, you will not be able to submit the info. In that event, try clicking the SUBMIT INFORMATION button again after a brief delay, or send paper via the fax number (see below).

When you enter a new patient, you can also declare that you wish the patient be entered into DIARY BILLINGS. Diary billings are automatic. This is useful in reducing your labor costs (you don't have to tell us if delivery was made monthly). You do have to tell us if you where not able to deliver product or if there was a change from the previous deliveries. The logic is, it costs you money to dispense product. You should ideally deliver everything you can the first week of the month and not let patients visit whenever they want to pick up supplies. With diary billing you declare that this patient will be delivered the same order every month on the same day. It's good for you and it's simple for us. There is only one issue to consider; if you didn't deliver it or there was some change and you forget to tell us. The most efficient providers establish a delivery routine, get everything out the same day and then inform us that "all diary patient deliveries where made". You can use the SECURE COMMUNICATIONS application and enter notes and changes in the text box. NOTE: FOR RENTAL PRODUCTS (beds, wheelchairs, etc.) YOU DO NOT HAVE TO TELL US TO BILL AFTER THE INITIAL. Once they are entered our computer program makes the claim on the right day for rental patients until the maximum number of months has been reached. You must inform us if the items where returned for any reason.

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Integrated would prefer if you would use the internet to enter your information. It helps us two ways: 1. It can always be read 2. It reduces costs PAPER BASED NEW PATIENT PROCESSING: Did we mention that we would prefer if you would enter your information via the internet? For paper processing, please click - > PAPER BASED NEW PATIENT PROCESSING - STEP-BY-STEP INSTRUCTIONS

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