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Filing Documents

 

Medicare Accredited Providers will have established practices that must be followed to gain accreditation. Integrated won't address those specific procedures, but we do want to mention a couple points about filing the documents you will have for your patients, and forwarding information to us.

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1.

Batch your work. That's how big data processing centers works with thousands of documents a day. Once you have dispensed a product your next step should be to maintain the unprocessed documents so that everything is together. Use a file jacket, staples, paper clips, but keep it all together.

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2.

We don't need everything you have and hope you don't send s everything anyway. Our CID covers everything we need from you to generate a claim. Our online entry applications ask for exactly what is needed to generate a claim. Please, we believe you. Put it on the form and forward that one page to us. Better yet, send us the information over the internet. If there is a reason we need the scrip, insurance cards, or any other information we will contact you.

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After you send us the billing information; DON"T FILE IT AWAY. Keep the entered claims separate until you receive the MONTH END REPORTS. Then ensure that every name you wanted billed did in fact show up on the report. Hundreds of times since 1990, Integrated has taken a call saying "I never got paid for . . . " and research shows that we never made the claim. There are many reasons why claims you send us do not get billed. If it was our money we would take the time to ensure everything we wanted billed got "out the door". If all the patients in your entered pile did make it to the report then it is safe to file those documents. Please contact us for those you didn't find on the report before sending the information a second time.

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Three-ring binders with an alphabetic index separators are great for keeping track of your CID's, both the new patient form (full page CID) and the existing patient forms (half page CID). They cost less than a filing cabinet, are portable, and are easy to expand. Your A to Z book shrinks to A to N . . and . . M to Z. The computer report binders (also called data binders) are great for the month end reports (we print our reports on a dot matrix printer with tractor feed paper). They hold years worth of reports, are portable, and are great if you use the reports to keep track of the billing cycle from submission to patient statements. Put a sticky label on each month to separate the calendar periods and write the month and year on the label. Having your information stored in these binders makes it easy to review your patients and also bill them for their copayments and deductibles.

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5.

Consider how you will file EOMB's. They can't be filed with the patient because you have many patients on each page. There is no sense filing them by date because that will be of little help when you are looking for a particular patient. After you send them to Integrated you should not need to use them again. So consider filing them by carrier, and perhaps band or staple each month.

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6.

One of the reports you get monthly will identify all the products billed. This report is useful in managing your product. It identifies what products you consumed monthly during billing. If you see that every month you bill for a wheeled walker, you should always have at least one on the floor. If quarterly you use 15 walkers and your distributor has a special when you buy 25, you can calculate if it is profitable to by 25 verses getting just 5 per month. Integrated will get you paid, but you can improve your profits by dispensing once per month to replacement item patients, and purchasing wisely. Purchasing wisely is the best way to improve your bottom line.

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