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PATIENT PROCESSING OVERVIEW
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This simplified system overview is only intended to illustrate the normal processing steps involved between the Client and Integrated. We can customize our systems to your exact needs. The procedure for Home Care, Personal Care, Nursing Home and Patient Resident monthly processing is basically the same. We have intentionally reduced this instruction set for the purpose of brevity.
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1) The patient give you their prescription for product. Record the product and physician information on the Integrated Full Sheet C.I.D. document.
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2) The Patient gives the Provider their "ASSIGNMENT of BENEFITS". Retain this at your location.
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3) The Patient supplies their insurance information, including the fronts and backs of all cards. If there is no secondary please tell us this also. Record this information on the C.I.D.
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4) The Provider delivers required products to the Patient. *
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5) Copies of the insurance cards and the prescription will be forwarded along with the C.I.D. to Integrated.
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6) We generate the Provider's Primary billing and forward the claim to Patient's Insurance Carrier.
   
7) When Primary payment is received, we generate the Copayment billing and forward the claim to the appropriate party. It is most important that you forward us all EOMBs immediately, whether they are paid or denied. We receive no information from any insurance carrier directly.
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8) You are invoiced monthly by Integrated which provides you with a breakdown of modalities billed and a report of copayments due you by patients with no secondary coverage.
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a)

  Repetitive Patient's monthly product needs can be developed by reviewing an existing Patient 's prior product history on the monthly report, and the quantity certified as needed monthly on the CMN.
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b)

  For monthly rental equipment and identified diary billings, we automatically generate the claim till the end of the rental period on the appropriate day of subsequent months or instructed to stop.
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c)

  Our staff develops Rent / Purchase letters and recertification as needed.
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d)

  We produce your "Maintenance & Service" claims as appropriate every six months.

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