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DIARY AND RENTAL PRODUCT OVERVIEW Integrated's comprehensive Provider Support Program automates many functions of the billing office. Rental equipment, and some replacement medical products, are both capable of being automatically generated on the correct date, with the correct modifiers, and initiating required documentation processes as required. Once delivered and placed in our computer, you don't need to be concerned that the claim will be generated.
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Integrated enters capped rental items in our AUTOMATIC RENTAL FILE. Automatically claims are generated from this file . You do not need to tell Integrated monthly to make the claim.
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.	We automatically change the modifiers based on the month, and recertify the product as needed if the duration of therapy is not indefinite. On those items that the patient must make a Rent or Purchase Decision, we will automatically send the patient a questionnaire on the ninth ( 9th ) month requesting that they respond by the appropriate date as to if they wish to rent or purchase the item they possess. Those questionnaires go to the patient with OUR toll-free number to call if they have a question. You need to inform Integrated if the product is returned. NOTE: you must inform us if there is a termination of therapy immediately. If the patient elected to continue to rent the equipment, we will continue to bill until the end of the capped rental period, and then automatically generate the MAINTENANCE CLAIM every 6 months until such time that the product is returned to you. You do not need to tell Integrated to bill for maintenance. NOTE: you must inform us if there is a termination of therapy immediately.
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Long ago, DIARY BILLING systems where used by some medical insurance companies. You would establish care being provided and constantly be mailed payment until therapy ended. It was BETTER than sliced bread! Integrated offers exactly the same thing, except we don't control the payment mechanism. But at least the claim is consistently generated . . . For monthly rental equipment, we automatically generate the claim till the end of the rental period or auto bill if a Diary Billing Patient.
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	If done right, saves everyone time. If processed incorrectly, and you get paid, you have to return the money to the insurance carrier. If you wish Integrated to remove the patient(s), please call and inform us. Note that on the Half sheet CID form, there is a check block to identify that you wish us to place your patient into diary billing for automatic claim generation. IT IS IMPERATIVE that you inform us if the product was not delivered. By reviewing the last few months of your Monthly Patient Billing Reports, you will identify a pattern of product usage on your replacement product patients. Ensure that they are provided with sufficient quantities of product to last until your next dispensing period. If you wish, we will happily analyze your patient usage of product and prepare a report on which patients might be suitable candidates for DIARY BILLING. Please call or email and we will undertake that process. Automatically claims are generated from this file . You do not need to tell Integrated if delivery was made, as we assume you are making routine delivery the first of every month. You need to inform us if there were any changes in the quantities or other types of products so we may include those items on the claim. You need to inform Integrated if you did not make delivery of product, either because the patient(s) did not need the supply, or they are no longer require the supply. NOTE: you must inform us if there is a change in utilization or termination of therapy immediately. NOTES : DO NOT SEND A WEB OR PAPER BILL IF THE PATIENT IS A RENTAL OR DIARY BILLING PATIENT. THE CLAIM COULD BE BILLED TWICE ... DO NOT SEND INFORMATION TWICE A MONTH FOR ONE PATIENT IF POSSIBLE. PARAMETERS GOVERN TOTAL PAYABLE SERVICES AND MAY APPLY.

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